Woman wearing a face mask in a rideshare vehicle

What Rights Do Rideshare Riders Have?

When requesting a ride with a rideshare service, you expect that you are making a safe choice. While some may think of requesting a rideshare after a night out on the town, rideshare services offer far more than just that. No matter the reason someone orders a rideshare there is one commonality with all passengers — they are entitled to a safe ride.

We know accidents happen, though, even with the safest of drivers. But if you feel your driver is being unsafe, there are ways to protect yourself.

Unsafe Rideshare Driver Policies

Both Uber and Lyft, the two most popular ridesharing service providers, have specific policies laid out if you feel your driver is being unsafe.


Uber has a zero-tolerance policy when it comes to unsafe drivers. Particularly, if you feel your driver is impaired, a rider has the right to get help right away. The company’s website says that a rider should tell their driver to stop the ride and once you are in a safe spot to call 911.

Additionally, the company’s website said that they want to be notified as well. After calling 911, open the Uber app and select “Help” on the menu. Riders can also send Uber an email at customercomplaints@uber.com.


Lyft is extremely similar to Uber in that they do not have any tolerance for unsafe drivers. This rideshare company also suggests that if you expect your driver is being unsafe to get out of the vehicle as quickly and safely as possible, contact 911 and then reach out to their support team.

With Lyft, users have two methods for reporting an unsafe situation. If the need is immediate (which most unsafe situations would be), then the company wants riders to select the “Call Me” button in the app. If the situation isn’t as severe, then riders can submit a ticket by clicking the “Contact Support” button. Both features are monitored 24/7, according to the company’s website.

Injured in a Rideshare Accident?

It’s not always possible to get out of an unsafe situation, especially if you aren’t behind the wheel. If you were injured in a rideshare accident, the team at The Roth Firm, LLC is here for you. We have recovered millions for our past clients who were injured at no fault of their own. You deserve to be properly compensated for your pain and suffering.

Our experienced personal injury attorneys are ready to help you 24/7. Contact us online or by calling (404) 777-4899.